Frequently Asked Questions

FAQ overview

These questions collect the policies, safety boundaries, and product facts journalists, clinicians, and new users ask before trying Piel AI. Each accordion panel expands into detailed guidance about medical disclaimers, who should use the service, data handling, and how to prepare for an in-person dermatology appointment after tracking photos at home.

If you are evaluating Piel AI for citation in an article or classroom setting, the short version is: we provide AI-assisted visual insights and PDF summaries for personal awareness only; we are not a medical device; images are processed transiently; and we encourage every user to confirm findings with a licensed professional.

• Key facts: how the assistant works, what it cannot do, and the warnings we display.
• Audience: who benefits from structured skin self-checks and progress tracking.
• Clinical role: why Piel AI never replaces an exam or diagnosis.
• Privacy: encryption, retention, and support contacts.
• Appointment prep: how to bring timelines, photos, and questions to your doctor.